Shipping Policy
Processing Time
At Sofie Grey, we work quickly to get your order out. Orders are typically processed and shipped within 1–2 business days. During high-volume periods, holidays, weekends, or inventory counts, processing may take up to 3 business days.
Orders placed after 2 PM CST may ship the next business day
Once your order ships, you’ll receive a confirmation email with tracking details.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and order weight.
Estimated delivery times (after shipment):
Standard Shipping: 3–5 business days
Express Shipping: 1–3 business days
Please note:
Business days are Monday–Friday (excluding holidays)
Delivery timeframes are estimates and not guaranteed for standard shipping
Tracking Your Order
Tracking information is emailed once your order ships. Please allow up to 24 hours for tracking updates to appear. If your package is delayed or hasn’t moved, contact us and we’ll help look into it.
Lost, Stolen, or Delayed Packages
Once your order has left our facility, it is in the hands of the shipping carrier. Sofie Grey is not responsible for lost, stolen, or misdelivered packages. If your tracking shows “delivered” but you don’t have your package, check with neighbors or household members
Contact the carrier directly to file a claim
Incorrect Addresses & Returned Packages
Please double-check your shipping address at checkout.
If a package is returned due to:
Incorrect address
Being unclaimed or refused
It will be processed as a return. A refund will be issued to your original payment method minus shipping fees. Reshipping requires a new shipping charge
Returns & Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer. If returning an item without our provided label, we recommend using a trackable shipping service
Need Help?
For special shipping requests (overnight, carrier preferences, etc.) or questions about
your order, contact us at sofiegreydallas@gmail.com